Terms and Conditions of Supply (with effect from 18.11.2019)
This page together with our Privacy Policy and Website Policy tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to within them.
We amend these Terms from time to time as set out in paragraph 4. Every time you wish to order Products, please check these Terms to ensure you understand the terms and conditions which will apply at that time.
We only make these Terms available in the English language.
1. Information About Us
1.1 We are Facts4Life, a company registered in England and Wales under company number 08289917 and with our registered office at 13 Lampern View, Uley, Dursley, Gloucestershire, GL11 5TD.
1.2 To contact us, please see our Contact Us page.
2. Our Products
All Products shown on our website are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process your order if made.
3. How the Contract Is Formed Between You and Us
3.1 To place an order on our website, please see our Purchase Page.
3.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
3.3 After you place an order, you will receive a receipt of order confirmation email. The Contract between us will only be formed when you receive this confirmation.
3.4 Once the products have been dispatched, we will send you a second email confirming that your order has been completed.
3.5 If we are unable to supply you with a Product, for example because that Product is not in stock or is no longer available, or because of an error in the price, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund the full amount to you as soon as possible.
4. Our Right to Vary These Terms
4.1 We may revise these Terms from time to time for legal or regulatory reasons, or to reflect changes in our business practices.
4.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
4.3 Whenever we revise these Terms in accordance with this paragraph, we will keep you informed by stating at the top of this page that these Terms have been amended and the relevant date.
5. Delivery
5.1 Please see our Purchase Page for more information on our various delivery options.
5.2 Delivery will be completed when we deliver the Products to the address you gave us. The Products will be your responsibility from the completion of delivery.
5.3 You own the Products once we have received payment in full, including all applicable delivery charges.
6. International Delivery
6.1 If you order Products from our website for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
6.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
6.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
7. Price of Products and Delivery Charges
The price of a Product does not include delivery charges. Our delivery charges are as quoted on our website.
8. How to Pay
8.1 You can pay for Products using Visa, American Express and Mastercard.
8.2 Payment for the Products and all applicable delivery charges is in advance. Your debit card or credit card will be charged upon receipt of your order.
9. Your Right of Return and Refund
9.1 If you are not happy with an item you’ve ordered then just return it to us in fully resaleable condition within 28 days from the date of the completion of the order for an exchange or refund in accordance with this paragraph 9. Please send the items to this address along with a completed return form: Facts4Life, 13 Lampern View, Uley, Dursley, Gloucestershire, GL11 5TD, UK
9.2 If you return Products to us:
9.2.1 You must return the Products in fully resaleable condition as soon as reasonably practicable.
9.2.2 You will receive a full refund of the price you paid for the Products plus any applicable delivery charges. Please note that we are unable to refund delivery charges for Products which have been delivered to an International Delivery destination.
9.2.3 Unless the Products are faulty or not as described, you will be responsible for the cost of returning the Products to us.
9.2.4 We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of receiving the returned Products.
9.2.5 We will make the refund to the credit card or debit card used by you to pay.
9.2.6 If you are returning faulty Products, we will also refund any reasonable costs you incur in returning the item to us.
10. Events Outside Our Control
10.1 If, for reasons outside our control, we are unable to deliver the Products to you:
10.1.1 we will contact you as soon as reasonably possible to notify you; and
10.1.2 Facts4Life shall have no liability to you for any failure to deliver goods you have ordered, or any delay in doing so, or for any damage or defect to goods delivered, that is caused by any event or circumstance beyond its reasonable control.
11. Data Protection
11.1 In order to comply with our obligations under our Contract with you and to deliver Products to you, we will need to process certain personal information about you. We will only use your personal information as set out in our Privacy Policy and in accordance with all applicable data protection legislation, including the General Data Protection Regulation and the Data Protection Act 2018.
